Privacy Policy
Effective Date: 23/06/2026
- Introduction
Cryogen Nitrogen Services (“Cryogen”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable Canadian and United States privacy laws.
This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected through the Cryogen mobile application and related services.
This application is intended for use by authorized Cryogen employees, contractors, and approved business representatives.
- Information We Collect
We may collect the following information:
User Information
- Name
- Business email address
- Phone number
- Employee or contractor identification
- Login credentials
Customer Information
- Customer names
- Business names
- Contact information
- Billing information
- Delivery information
- Account history
Prospect Information
- Prospect names
- Contact details
- Farm or business information
- Sales notes
- Communication history
Transaction Information
- Orders
- Invoices
- Product purchases
- Delivery records
- Account activity
Device and Usage Information
- Device type
- Operating system
- App version
- IP address
- Usage logs
- Diagnostic and error reporting information
Location Information
Where enabled, the application may collect location information to support sales activities, delivery services, customer visits, and operational reporting including tank and barn locations.
- How We Use Information
We use personal information to:
- Provide and maintain the application
- Manage customer relationships
- Create and manage prospects
- Process orders and invoices
- Deliver products and services
- Support sales activities
- Communicate with customers
- Improve business operations
- Monitor application performance and security
- Meet legal and regulatory obligations
- Disclosure of Information
Cryogen does not sell personal information.
We may disclose information to:
- Authorized Cryogen employees and contractors
- Service providers supporting our systems and infrastructure
- Professional advisors including legal and accounting providers
- Government or regulatory authorities where required by law
- Business partners involved in fulfilling products or services
All disclosures are limited to the information necessary for the intended purpose.
- Data Storage and Security
Cryogen implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.
Information may be stored electronically using secure cloud-based systems operated by trusted service providers.
While we take reasonable measures to protect information, no method of transmission or storage can be guaranteed to be completely secure.
- Data Retention
Personal information is retained only as long as necessary to:
- Provide services
- Support business operations
- Meet legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Enforce agreements
Information that is no longer required will be securely deleted or anonymized where practical.
- Access and Correction
Individuals may request access to personal information held by Cryogen and request corrections where information is inaccurate or incomplete.
Requests should be submitted to the Privacy Contact identified below.
- Employee and Contractor Responsibilities
Authorized users of the application are responsible for:
- Protecting login credentials
- Maintaining confidentiality of customer information
- Accessing information only for legitimate business purposes
- Reporting suspected privacy or security incidents promptly
Unauthorized use of personal information may result in disciplinary action and termination of access.
- Third-Party Services
The application may use third-party services for:
- Hosting
- Authentication
- Data storage
- Analytics
- Technical support
These providers are required to protect personal information and use it only for authorized purposes.
- Changes to this Policy
Cryogen may update this Privacy Policy from time to time.
Updated versions will be made available through the application or other appropriate channels. Continued use of the application after changes become effective constitutes acceptance of the revised policy.
- Contact Information
Questions regarding this Privacy Policy or privacy practices may be directed to:
Privacy Officer
Krista Christuk
1625 Angus Campbell Road, Abbotsford, BC V3G 2G4
kchristuk@antaresalliance.ca
604.426.1944
The Cryogen mobile application is intended for authorized business users only and is not directed to the general public or children under 18 years of age.